Privacy Policy
This policy provides information about how we collect, hold and use
some of your personal data.
Please read our Privacy Policy carefully and ensure that you understand it. If you do not accept and agree
with any part of it please stop using the website immediately, because your continuing use of our website
will be seen as your acceptance of it.
- 1.0 – DEFINITIONS AND INTERPRETATION
Meanings of phrases within this document:
1.1 Data
Any information that a user of the website provides to us, through our “Contact” page, through emailing us
or over the telephone or when visiting one of our branches, relating to any person who can be directly or
indirectly identified from that information. It does not include data where the identity has been removed
(anonymous data).
1.2 We/Us/Our/the Company
Aspire Residential Sales LTD, Company No. 11659289; Aspire Residential Real Estate LTD Company No.
11512783; Aspire Residential Holdings LTD No. 10897843 whose registered address is:
Unit 1, 28 Goring Road, Worthing, West Sussex, BN12 4AD
1.3 You/Your
A user of the website, a caller or visitor to one of our branches.
1.4 The Website
www.aspireresidential.co.uk - 2.0 – INTRODUCTION
2.1 We are committed to ensuring that your privacy is protected and our use of your personal information is
governed by this Privacy Policy. We are a data controller for the personal information which we collect and
use about you. We will treat your personal information as confidential and in accordance with applicable
data protection legislation and your personal information will only be shared with others in accordance with
this policy.
2.2 The company trades as Aspire Residential Estate and Lettings Agents.
2.3 Our VAT numbers are:
Aspire Residential Real Estate LTD – 305 0761 37
Aspire Residential Sales LTD – 317 4506 14
Aspire Residential Holdings LTD – 313 4000 70
2.4 We are a member of The Property Ombudsman scheme and some of our employees are members of the
Association of Residential Lettings Agents (ARLA Propertymark).
2.5 If you have any questions about the website or the use of your data, please contact us by telephone on
01903 259 961 or by email at info@aspireresidential.co.uk - 3.0 – USERS RIGHTS
3.1 As a user you have the following rights:
a) To be informed about our collection and use of personal information;
b) To access the personal information we hold about you;
c) To rectification if any personal information we hold about you is inaccurate or incomplete;
d) To ask us to remove any personal information held about you unless we are obliged to retain the
information for other legal reasons;
e) To restrict or prevent the processing of your personal information;
f) To data portability (obtaining a copy of your data to re-use with another service or organisation);
g) To object to the use of your data for particular purposes. - 4.0 – DATA COLLECTION
4.1 If you contact us or send us an email, we will retain the details you provide to us including your name and
contact details (e.g. postal address, phone number, email address, IP address) and any other information
which you choose to provide us with.
Privacy Policy ICO Registration Aspire Residential Sales LTD – No: ZA505279
Aspire Residential Real Estate LTD – No: ZA482977
4.2 In addition, if we are providing a service to you, or on your behalf, where we are legally required to do so
we will collect information relating to your identity, which will be at least one form of photographic
identification (e.g passport, driving licence, ID card) and one document with proof of address (e.g a recent
utility bill).
Depending on the service that we provide to you we may also collect additional personal information as
detailed below:
4.3 Buying, Renting, Selling, Letting
If you wish to purchase a property we are listing:
a) We will collect personal information in order that we can source a property to fit your needs and negotiate
the purchase on your behalf.
If you wish to rent a property we are listing:
a) We will collect personal information in order that we can source a property to fit your needs and negotiate
the tenancy on your behalf.
b) Your bank, building society or similar account details in order that we can manage an approved tenancy
deposit account for you and to set up your rental payments.
c) If you are a tenant renting under the ‘Right to Rent’ scheme we will collect details of your biometric
residence card, your immigration status document and/or your birth certificate to carry out the required
checks under this scheme.
If you are selling or letting a property through us:
a) We will collect contact telephone numbers in order that we can contact you to organise viewings, update
you on offers received or rental applications for your property.
b) Where you are not the legal owner of the property we will request information in support of your
authority to sell or let the property (e.g. Power of Attorney, Guardianship Order, Grant of Probate).
c) Your bank, building society or similar account details in order that we can arrange onward payment of rent
due to you.
4.4 Property Management
Where we manage property on your behalf:
a) We will ask for additional emergency contact information in case we need to contact you outside of
working hours or in the event there is a matter requiring your urgent attention.
4.5 Land & New Homes
If you have land suitable for potential development or wish to purchase a new home we are selling:
a) We will collect personal information in order that we can source a property to fit your needs and negotiate
the purchase on your behalf.
b) We will retain your details in order to contact you regarding off-plan launches.
c) We will source information which is in the public domain (Land Registry) regarding potential sites/land
suitable for development.
4.6 Marketing
If you subscribe to receive research, news or other market updates from us:
a) We will collect details about the sector in which you work and the type of content you would like to
receive. - 5.0 – COOKIES
Cookies are text files placed on your computer to collect standard internet log information and visitor
behavior information. This information is used to track visitor use of the website and to compile statistical
reports on website activity.
For further information visit www.aboutcookies.org.
You can set your browser not to accept cookies. The above website tells you how to remove cookies from
your browser. In a few cases however our website features may not function as a result. - 6.0 – USING YOUR INFORMATION
Where we hold any personal information, it will be processed and stored securely, for no longer than is
necessary which will vary depending on the reason it was provided to us.
We will potentially:
a) Reply to your email;
b) Register you as a new customer;
c) Provide details of the properties requested, plus any others we think may interest you;
d) Offer or provide you with the services requested, plus any others we think may interest you;
e) Deliver the agreed service, manage payments, fees and charges and collect and recover money owed to
us;
f) Manage our relationship with you which will include notifying you about changes to our terms or Privacy
Policy;
g) In order to comply with certain regulations, for example Proceeds of Crime Act 2002, Terrorism Act 2000
and Money Laundering Regulations 2007, we may employ third party electronic verification for the purpose
of verifying identity. Such a search will not affect your credit rating;
h) Where we are acting on behalf of a new homes developer we may need to pass your personal information
to the developer where you have shown interest in their specific site;
i) Where we are managing property on your behalf we may need to pass your personal information to third
party contractors with whom we have engaged to carry out maintenance on your property or where you rent
a managed property some specialist services may be subcontracted in order to facilitate
repairs/maintenance;
j) For portfolio management services we will share your information with third party lenders as necessary to
allow us to fulfil our obligations to you and to properly manage and provide advice on your property
investments;
k) Enable you to partake in marketing activities, a prize draw, competition or complete a survey;
l) Invite you to leave a review or take part in a survey;
m) Administer and protect our business and the website;
n) Deliver relevant website content and advertisements to you and measure or understand the effectiveness
of the advertising;
o) Use data analytics in order to improve our website, services, marketing, customer relationships and
experiences;
p) Make suggestions and recommendations to you about services that may be of interest.
We will anonymise your personal information once your request has been met or the service has been
provided, which means we will remove your personal information, except where:
a) You were interested in details of properties we are offering, when we will continue to hold your
information in order to send you information on other properties that may interest you;
b) You become a client or a buyer of a property;
c) You require us to retain it for longer;
d) We are required to retain it for longer for other legal reasons.
Alternatively you may contact us with a request to update your communication preferences (see section 12 –
How to contact us). - 7.0 – LAWFUL BASIS OF PROCESSING
We take your privacy seriously and will only ever use information which is personal to you where it is
necessary, fair and lawful to do so. We rely on the following legal basis to use your information:
7.1 In order to perform the contract we have entered into with you.
7.2 Where processing is necessary as part of our legitimate interest and providing that your interests and
fundamental rights do not override those interests, including:
a) Processing that is necessary for us to promote our business, brands and products and measure the
reach and effectiveness of our campaign, including sending you marketing information from time to time
after you have engaged us to provide services or received services from us, either which may be similar and
of interest to you or where you have expressly indicated that you would like to receive such information. You
have the right to opt-out of receiving this information at any time, see section 12. How to contact us.
b) If you engage our services we may send you information we think you may be interested in, from time to
time.
c) Processing that is necessary to improve our knowledge of the property sector, including undertaking
market analysis and research so that we better understand trends and ensure that we are equipped with the
knowledge to enable us to provide more tailored and relevant services for our customers.
d) Processing necessary for us to operate the administrative and technical aspects of our business efficiently
and effectively, including verifying the accuracy of information that we hold about you and create a better
understanding of you as a customer; processing for network and information security purposes i.e. in order
for us to take steps to protect your information against loss, damage, theft or unauthorised access or to
comply with a request from you in connection with the exercise of any of your rights outlined below.
7.3 Where we need to comply with a legal obligation.
7.4 Where it is needed in the public interest or for official purposes.
7.5 For employment related purposes. Please refer to the separate Employee Privacy Notice, which may be
accessed via the company intranet.
7.6 Where you have consented to us contacting you in relation to sponsorship, charity support or support for
a local event, or signed up to our company newsletter.
Generally we do not rely on consent as a legal basis for processing your personal data other than in relation
to sending third party direct marketing communications to you via email or text message. You have the right
to withdraw consent to marketing at any time by contacting us – see section 12. How to contact us. - 8.0 – STORAGE OF YOUR DATA
8.1 We will not share your personal information with or sell it to third party marketers.
8.2 The vast majority of our data will be stored in the UK on our secure client management system.
8.3 We may use the following third-party service providers that are not based in the UK to process and store
your data: for example, to manage some of our email marketing we may use MailChimp. MailChimp is
provided by The Rocket Science Group, LLC. and store their data in the US.
8.4 For the purpose of email communications we use the G Suite email service provided by Google LLC. This
Data is stored in secure data centres located around the world.
8.5 We only work with companies who we trust to keep your information safe and we share the minimum
amount of information necessary to provide our services.
8.6 We ensure all companies we work with comply with the General Data Protection Regulation which
applies from 25th May 2018. - 9.0 – ACCESSING YOUR DATA
9.1 You have a right to ask for a copy of any personal information we hold on you free of charge. Please
contact us to make a request at the Administration Department, 28 Goring Road, Worthing, BN12 4AD or by
email at info@aspireresidential.co.uk. - 10.0 – CHANGES TO OUR POLICIES
10.1 We recommend that you check this page regularly to keep up-to-date with our policies. We reserve the
right to change our Privacy Policy from time to time if our policies change or the law changes.
Any changes will be posted on this page of the website and you will be deemed to have accepted changes to
the Privacy Policy on your first use of the website following the changes. - 11.0 – APPLICABILITY ONLINE
11.1 Our company websites may contain links to other websites. Please note that we have no control over
how your data is collected, stored, or used by other websites and we advise you to check the policies of any
such websites before providing any data to them. - 12.0 – HOW TO CONTACT US
12.1 Please contact us if you have any questions about our Privacy Policy or information we hold about you:
Write to us at:
Administration Department
28 Goring Road
Worthing
BN12 4AD
or by email at info@aspireresidential.co.uk
12.2 We will address your concerns and attempt to solve the problem to your satisfaction.
12.3 You also have the right to lodge a complaint with the Information Commissioner’s Office.
12.4 For further information about your rights, please contact the Information Commissioner’s Office, or
your local Citizens Advice Bureau.
ICO Registration No: ZA482977 & ZA505279
Version 1.0 – 16th November 2023
