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Updated March 25th 2020

Gas Safe Register have now issued guidance to their members with regard to gas safety inspections. This guidance is based on advice received from the Health and Safety Executive.  

The Government have also released the following advice on working in people's homes:

"Work carried out in people’s homes, for example by tradespeople carrying out repairs and maintenance, can continue, provided that the tradesperson is well and has no symptoms.

Again, it will be important to ensure that Public Health England guidelines, including maintaining a two-metre distance from any household occupants, are followed to ensure everyone’s safety.

No work should be carried out in any household which is isolating or where an individual is being shielded, unless it is to remedy a direct risk to the safety of the household, such as emergency plumbing or repairs, and where the tradesperson is willing to do so. In such cases, Public Health England can provide advice to tradespeople and households.

No work should be carried out by a tradesperson who has coronavirus symptoms, however mild".

The above advice is being incorporated into our essential maintenance policy with immediate effect.



24th March 2020

The team at Aspire Residential have been monitoring the development and spread of the Coronavirus pandemic. Information regarding the virus is changing on a daily basis as is Government and NHS advice. Based on the current published advice, we are implementing what we believe to be appropriate measures to help prevent the spread of the virus and safeguard the health of our clients, staff, tenants, contractors and the general public.

With immediate effect and until further notice, the following procedures will apply to repairs and maintenance at properties that we manage.


The requirement for work to be performed

All non-essential repair and maintenance work will be deferred. Please continue to report repairs and maintenance to us via e mail or phone call. We will discuss the matter with you and your landlord and determine if the work requires urgent attention or can be deferred to a later date. 

 Essential work currently includes (but may not be limited to) any work to;

  • Safeguard and ensure the continuance of critical services to the property including all utilities, heating and sanitary capability.
  • Deal with any matter that represents a potential threat to the health and safety of the occupants of the property or a neighbouring property.
  • Deal with any matter that represents an immediate threat to the structure and safety of property itself or any neighbouring property.
  • Any work to meet any legal or regulatory requirement placed on the landlord or it’s agent such as the completion of gas safety inspections.


Tenant requirements

As a tenant, we request that you adopt the following procedures with regard to any essential maintenance visits to your rented property;

  • You must advise us immediately if you are a vulnerable person or whether anyone living at the property is a vulnerable person.
  • You must advise us immediately if you become sick or have any symptoms of COVID-19 or anyone living at the property has symptoms.
  • Ahead of an essential maintenance visit, you should ensure that the area to be attended by a contractor is easily accessible and has been cleaned thoroughly.
  • If the contractor does not have personal protective equipment (PPE) including gloves and a face mask, you should refuse them entry to the property.
  • As far as is practicable, you and all other residents should adopt social distancing practices when the contractor is in attendance. If possible, you should wait in another room while work is performed or at a minimum, keep a distance of 2 meters between your family and the contractor.
  • On completion of the works, you should clean the area visited by the contractor thoroughly.
  • Please report to us any concerns that you might have as a result of the visit.


Contractor requirements

As a contractor, we request that you adopt the following procedures with regard to visits that you make to a rented property that we manage;

  • You are required to advise us immediately if you become sick, have any symptoms of COVID-19 or believe that you might have been infected by the virus. You should not undertake any maintenance work at properties we manage if you are unwell or you risk spreading the virus.
  • During the period of the visit to a property, you should use personal protective equipment (PPE) which must include at a minimum, gloves and a face mask.
  • You should strictly limit the areas of the property that you visit to those areas necessary to perform the work required.
  • You should adopt recommended social distancing practices including maintaining a distance of 2 meters between yourself the residents of the property.
  • You should decline any offer of refreshments such as tea and coffee from the residents.
  • You should remove all rubbish including packaging from the property on completion of the work. You should clean the area you have been working in before you leave.
  • You should report any concerns that you have about the property visit to us as soon as possible.


Thank you for your ongoing help and support in limiting the spread of the virus.

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